Welcome to Heat Core
Support & FAQ Center

Being devoted to provide overall solutions for integrated energy & mining systems, we value any feedback from you.


For more technical support, you may either get to know from product pages or email us. We are readily approachable via email.


Below are some most commonly asked questions that might help you solve your problems. If you still cannot find a ready solution to your question, please contact our sales or technical support team. Our staff will get back to you as soon as possible.



1What quality certifications and documents you have?
Currently we have CE, FCC, IC and EAC for the system; UL, CUL, TUV certifications are in progress.
2Does the system come with a dry cooler?
Heat Core provide the matching dry coolers. If you want to purchase dry coolers from others, we can offer the suggestions on selection and design.
3Does the system come with all the tools/connectors?
The system integrates an automatic water replenishment device, including a water storage tank, a water replenishment pump, etc. You only need to pour distilled water into the water replenishment tank, or connect the inlet of the water replenishment pump to an external water tank, then the automatic water replenishment function starts to operate.
4Is the system clean during the transportation of the mining boiler?
We will purge and flush the inside of the system before transportation to keep it clean.
5What are the installation suggestions and requirements for the mining boilers?
Mining boilers should be installed indoors, and ventilation measures should be taken; the ground is required to be hardened and leveled, and ≥1.2 meters of operation and maintenance space should be reserved in front and rear of the cabinet. The side can be arranged by a wall.
6What about the installation requirements for the dry cooler ?
The dry cooler should be installed outdoors, with at least 1.5 meters of air inlet space reserved around it. The outdoor installation ground needs to be hardened and leveled.
7Does the system monitor the conductivity of the water and sound an alarm when the water needs to be changed?
The system can be equipped with an online conductivity monitoring device, which can monitor the conductivity of the water in real time and send an alarm when the water needs to be replaced.
8Is the smart control system equipped with a heat exchanger inside?
A plate heat exchanger is optional, which is convenient for our customers to match heat utilization scenarios. If there is no demand for heat utilization, the water of the miners will directly enter the dry cooler for cooling. The miners and the dry cooler belong to a circulation system.
9What is the applicable altitude range of the equipment?
Altitude: ≤2000m. If the altitude is higher than 2500 meters, it is suggested to reduce the capacity. For high-altitude applications, please contact our technical team. We will provide more operation suggestions.
10Based on normal and high performance mode, what is the operating temperature range of the miner?
In the standard mode, the maximum water inlet temperature of the miners is 50°C; in the high-performance mode, the maximum water inlet temperature of the miners is 40°C.
11Is the system equipped with a safety pressure relief valve?
The smart control system is equipped with a safety relief valve, and it is recommended that the safety relief valve be checked once a year.